Citi and Bank of America Restrict AI Agents' Access to Accounts

The Paypers reported that Citi and Bank of America have restricted AI agents' access to accounts. A Forbes analysis argues that banks cannot distinguish between automated agents and customers within accounts, making the risk to accounts an issue that concerns both customers and banks.

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• The analysis argues that shared passwords are unsuitable for agentic commerce and calls for verifiable credentials for agents.

  «Why shared passwords fail agentic commerce and what verifiable agent credentials must do.»

  Forbes
• The analysis notes that banks do not know whether the party acting within an account is an automated agent or a customer.

  «Banks can’t tell if AI agents or customers are acting inside accounts.»

  Forbes
• The headline of The Paypers' coverage describes the measure as restricting AI agents' access to accounts at Citi and Bank of America.

  «Citi and BofA restrict AI agent access to accounts»

  The Paypers

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